HAIRLOOM FAQ — THE DETAILS THAT MATTER

Your most common questions—answered with care. Explore our FAQs to make your Hairloom visit effortless.

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All Hairloom extensions are ethically sourced from Vietnam. Our founder personally traveled to hand-select trusted suppliers who prioritize fair compensation and authenticity. Each bundle comes from single donors and is never mixed or processed.

Hairloom isn’t just a brand — it’s a standard. We offer raw, single-donor Vietnamese hair that’s never steam-processed or chemically altered. Every strand is collected with intention, ensuring unmatched longevity, shine, and softness.

With proper care, Hairloom bundles can last 3–5 years or longer. Our raw textures are durable, low-shedding, and built to be reinstalled multiple times. Luxury that truly lasts.

Yes. Because our hair is 100% raw and unprocessed, it can be lifted, toned, or colored just like natural hair. We recommend professional coloring to maintain the integrity and softness of each strand.

  • Use sulfate-free, hydrating shampoos and conditioners. 
  • Minimize heat styling and use protectant sprays. 
  • Air dry when possible and brush gently with a wide-tooth comb.
  • Store in a silk bag or bonnet to maintain longevity. 

Treat your hair like your crown — with intention. 

Yes, Hairloom ships worldwide. All orders are securely packaged, insured, and trackable from our headquarters in Atlanta, GA.

Due to hygiene and safety regulations, Hairloom does not accept returns on opened or installed hair. However, if your order arrives defective or incorrect, our team will gladly assist with an exchange or replacement within 7 business days of delivery.

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